Arabian Oud

At Doochi, we aim to deliver your favorite perfumes and luxury bags swiftly, safely, and efficiently — right to your doorstep, whether you're in Dubai, Abu Dhabi, Sharjah, or beyond.

🚚 Domestic Shipping (UAE)

We proudly offer reliable shipping throughout the United Arab Emirates, with fast turnaround and professional handling.

• Delivery Time: 2 to 5 business days
• Processing Time: Orders are processed within 24–48 hours (excluding weekends and public holidays)
• 
  
  
• Free for orders over AED 300
• AED 20 flat rate for orders below AED 300
• 
  Reputed UAE logistics providers with real-time tracking support
  

🌍 International Shipping

We also ship selected products internationally. You’ll find shipping availability and rates at checkout based on your location.

• Delivery Time: 7 to 14 business days
• Customs & Duties:
• Any applicable customs duties or import taxes are the responsibility of the customer
• Delays due to customs procedures are beyond our control
• Shipping Charges: Calculated at checkout based on destination and order weight

🔍 Order Tracking

Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to monitor your delivery in real time.

• You can also track your order through the “Track Order” section on our website.
• For any tracking issues or delays, contact us at doochiestore@gmail.com or call +971 770126926.

📦 Shipping Notes

• We do not ship to P.O. Boxes.
• Ensure your shipping address is complete and accurate to avoid delivery delays.
• If delivery fails due to an incorrect address or customer unavailability, additional charges may apply for redelivery.

💬 Need Help?

For shipping-related queries, feel free to contact our support team:

• 📧 Email: doochiestore@gmail.com
• 📞 Phone: +971 770126926
• 🕘 Hours: Monday to Saturday, 9:00 AM – 6:00 PM (GST)

At Doochi, your order's safe and timely delivery is our top priority. Thank you for choosing us as your trusted luxury shopping destination in the UAE.

At Doochi, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we’re here to ensure that returns and refunds are handled with fairness, transparency, and efficiency.

This policy outlines the terms under which you may return products and receive refunds, in line with UAE e-commerce standards.

🔁 Returns Eligibility

We accept returns under the following conditions:

• Return requests must be initiated within 7 days of delivery
• The item must be:
• Unused
• In its original packaging
• With all original tags, labels, and protective materials intact

Non-returnable items include:

• Perfumes that have been opened or used
• Bags that show visible signs of wear, stains, or damage
• Items marked as final sale or non-refundable at checkout

📦 How to Initiate a Return

To request a return, please follow these simple steps:

1. Email us at doochiestore@gmail.com with the subject line: Return Request – [Your Order Number]

• In your message, include:
• Full name
• Contact number
• Order number
• Reason for return
• Photo(s) of the product if damaged or incorrect

1. Our support team will review your request and respond within 24–48 business hours
2. If approved, we will share the return shipping address and instructions

💰 Refunds

Once we receive and inspect your returned item:

• You will receive an email notification regarding the approval or rejection of your refund
• If approved, a refund will be processed to your original payment method
• Refund Timeline: Please allow 7 to 10 business days for the refund to reflect in your account, depending on your bank or payment provider

Note: Original shipping fees are non-refundable, unless the return is due to a damaged or incorrect item.

🔄 Exchanges

We offer exchanges for:

• Items received in damaged condition
• Wrong products delivered
• In such cases, we will send a replacement item at no extra cost. Please notify us within 48 hours of delivery with supporting photos.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the product was defective or incorrect
• We recommend using a trackable courier service to ensure your return is safely delivered

❗ Important Notes

• Refunds will not be issued for items that do not meet our return conditions
• Doochi reserves the right to refuse returns that show signs of misuse or are returned outside the return window
• Please do not send returns without prior approval from our support team

📞 Need Assistance?

We’re here to help! If you have any questions about returns or refunds:

• 📧 Email: doochiestore@gmail.com
• 📞 Call/WhatsApp: +971 770126926
• 🕘 Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (GST)

Thank you for shopping at Doochi. We’re committed to making your luxury shopping experience worry-free and enjoyable.